Terms of service

Welcome to Lumon Pet. These Terms & Conditions govern your use of our website, products, and services. By accessing or using this website, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue use of the website.

1. Acceptance of Terms

By visiting, browsing, or making a purchase through this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and place orders.

3. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

4. Accuracy of Information

You agree to provide accurate, current, and complete information during checkout, account registration, and communications with us.

Providing false or misleading information may result in order cancellation or account restrictions.

5. Product Information

We make reasonable efforts to ensure product descriptions, specifications, images, and pricing are accurate.

However, slight variations in color, size, packaging, or appearance may occur due to photography, screen settings, manufacturing updates, or supplier adjustments.

6. Pricing

All prices displayed on the website are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

Price changes will not affect orders that have already been confirmed and paid.

7. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Product availability issues
  • Pricing errors
  • Suspected fraud
  • Violation of these Terms & Conditions

8. Payment Authorization

By placing an order, you authorize us to charge the selected payment method for the total amount displayed at checkout.

Orders may be held for verification if unusual payment activity is detected.

9. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has been shipped, cancellation requests may no longer be possible and the order may be subject to our Refund Policy.

10. Shipping and Delivery

Delivery timeframes provided on the website are estimates only.

Actual delivery dates may vary due to carrier operations, weather conditions, holidays, customs procedures, or other circumstances beyond our control.

11. Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery of the package to the shipping address provided during checkout.

Customers are responsible for ensuring the delivery address is accurate.

12. Returns and Refunds

Returns, refunds, and exchanges are governed by our Refund Policy.

Customers should review the Refund Policy before making a purchase.

13. Product Use

All products sold by Lumon Pet are intended for lawful and appropriate use.

Customers are responsible for determining whether a product is suitable for their pet's size, age, health condition, and feeding habits.

14. User Conduct

When using our website, you agree not to:

  • Violate any applicable law or regulation
  • Upload malicious code, viruses, or harmful software
  • Attempt unauthorized access to website systems
  • Interfere with website operations
  • Use automated tools to scrape website content without permission
  • Impersonate another individual or organization

15. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Website layout

is owned by Lumon Pet or its licensors and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is prohibited.

16. User Reviews and Submissions

Customers may submit reviews, comments, photos, or other content.

By submitting content, you grant Lumon Pet a non-exclusive, royalty-free right to display, reproduce, and use such content in connection with our business.

We reserve the right to remove content that is unlawful, offensive, misleading, or violates these terms.

17. Promotional Activities

From time to time, we may offer promotions, discounts, coupons, or special offers.

Such promotions are subject to their specific terms and may be modified or discontinued at any time.

18. Website Availability

We strive to maintain uninterrupted website access.

However, we do not guarantee that the website will always be available, error-free, or free from technical interruptions.

Maintenance, upgrades, or unforeseen events may temporarily affect availability.

19. Third-Party Services

Our website may contain links to third-party websites, payment providers, or external services.

We are not responsible for the content, privacy practices, policies, or actions of third-party services.

20. Limitation of Liability

To the maximum extent permitted by law, Lumon Pet shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

  • Website use
  • Product use
  • Delayed deliveries
  • Service interruptions
  • Technical issues

21. Disclaimer of Warranties

The website and all products are provided on an "as available" and "as is" basis unless otherwise required by applicable law.

We make no guarantees regarding uninterrupted access, specific outcomes, or compatibility with every customer's individual needs.

22. Fraud Prevention

We reserve the right to investigate transactions suspected of fraud, abuse, chargeback manipulation, or other unauthorized activities.

Orders associated with suspicious activity may be delayed, canceled, or reported to relevant authorities when appropriate.

23. Force Majeure

Lumon Pet shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Labor disputes
  • Government actions
  • Transportation disruptions
  • Supply chain interruptions
  • Public health emergencies

24. Indemnification

You agree to indemnify and hold harmless Lumon Pet, its employees, affiliates, and service providers from claims, losses, liabilities, damages, or expenses arising from your misuse of the website or violation of these Terms & Conditions.

25. Privacy Protection

Your use of this website is also subject to our Privacy Policy.

We do not sell customer personal information and do not use customer data for advertising purposes without consent.

26. Modifications to Terms

We reserve the right to update, revise, or replace these Terms & Conditions at any time.

Updated versions become effective upon publication on this website.

Continued use of the website constitutes acceptance of any revised terms.

27. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

28. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith communication.

If a resolution cannot be reached, disputes shall be handled in accordance with applicable U.S. laws and the jurisdiction of the appropriate courts.

29. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

30. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Lumon Pet
Company: Chaozhou Chaoan District Shuoni Trading Co., Ltd.
Email: service@lumonpet.com
Phone: +1 (305) 370-9856
Address: 5816 Imperial Hwy., South Gate, CA 90280, United States

Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)